You may inspect the external condition of the package before accepting delivery.

If you notice any defective or damaged products, incorrect styles, colors, sizes, or missing items, please notify the delivery service immediately and contact NEVERTHELESS for assistance as soon as possible.

Your order may be divided into multiple packages depending on the quantity or size of the products.

If your order meets the return or exchange requirements, we will provide assistance in accordance with our policy.

NEVERTHELESS offers exchanges or refunds for products that do not match the ordered style, color, or size; missing products or accessories; manufacturing defects; damage during shipping; or products with original tags and labels intact that have not been used.

We do not accept returns or exchanges for products that have been used, washed, altered, damaged by the customer, have missing tags, labels, or packaging, are beyond the return or exchange period, or when customers change their minds after receiving the correct order.

Report any product defects within 48 hours of receiving your order.

Send the products for return or exchange within 14 days of receiving your order.

After these deadlines, we may refuse to process your request.

Customers may bring the products directly to our store (if available) or send them to the address provided by our Customer Service Department.

We will inspect the condition of the products before processing an exchange or refund.

If your request is approved, we will exchange the product for the same item, subject to availability.

If the item is out of stock, customers may choose an equivalent product or receive a refund through an appropriate payment method.

NEVERTHELESS delivers nationwide through trusted shipping partners.

Delivery time: Ho Chi Minh City: 2–3 business days; other provinces and cities: 3–7 business days.

Delivery times may vary due to unsuccessful attempts to contact the recipient, inaccurate information, high order volumes, or delays from shipping providers.

We will proactively notify customers so they can choose to continue waiting or cancel their orders.

Shipping fees are calculated based on the delivery address, package weight/dimensions, and shipping provider; the exact fee will be displayed at checkout.

Shipping fees start from VND 20,000 within central Ho Chi Minh City and from VND 30,000 for suburban areas and other provinces/cities.

If your product is damaged, lost, or shows signs of damage during shipping, please contact NEVERTHELESS immediately upon receiving your order.

We will coordinate an investigation and assist with an exchange or refund if the issue is confirmed.

Invoices will be issued for orders upon request, based on the information provided by the customer.

Relevant documents may be provided to shipping providers or competent authorities in accordance with applicable laws.

NEVERTHELESS is committed to respecting and protecting customer privacy.

We may collect your full name, phone number, email address, shipping address, and other necessary contact information to process your order.

The information is used to process orders, handle delivery, provide customer support, update order status, notify customers of special offers (subject to their consent), and fulfill legal obligations.

NEVERTHELESS does not store payment card or bank account information.

Information is stored for the period necessary to provide the service or until the customer requests data deletion, unless applicable law requires a longer retention period.

Information is shared only when necessary with the management/customer care department, shipping carriers, payment partners/support service providers, and competent state authorities.

Partners are responsible for maintaining the confidentiality of the information.

NEVERTHELESS
Address: L17-11, 17th Floor, Vincom Center, 72 Le Thanh Ton Street, Sai Gon Ward, Ho Chi Minh City, Vietnam
Hotline: +84 764 49839
Email: IFUKNOWUKNOW@NEVERTHELESS.VN

Customers have the right to review, update, or modify their personal information, or to request its deletion when they no longer require the service, except in cases where the law requires such information to be retained.

NEVERTHELESS implements appropriate technical measures and management procedures to protect personal information, collects only necessary information, and provides timely notification in the event of a security incident affecting personal data.

If customers discover that their personal information is being misused or suspect a data breach, they may contact us via email or our hotline.

Complaints will be resolved within a maximum of 15 working days from the date complete information is received.

26 Ly Tu Trong, Saigon Ward (2nd Floor), District 1, Ho Chi Minh City;

770D Su Van Hanh, Hoa Hung Ward, District 10, Ho Chi Minh City;

62 Le Duan, Hai Chau Ward, Da Nang City.

Open daily from 9:30 AM to 9:30 PM, including Sundays and public holidays.

You can place orders via NEVERTHELESS’s official website, Instagram, Facebook, and Shopee.

Please purchase only through official channels to ensure you receive authentic products.

Yes. If the order has not yet been handed over to the shipping carrier, please contact us within 12–24 hours to update the recipient’s details, phone number, address, product, or size.

Once the order has been handed over, we can provide assistance within the limits allowed by the shipping carrier.